Ayura Spa FAQs – Massage, Facials & Wellness Products
Find answers to the most common questions about Ayura’s spa services, bookings, and wellness products. Whether you’re looking for a relaxing massage, rejuvenating facial, or premium self-care products, we’re here to help.
FREQUENTLY ASKED QUESTIONS
How can we help you?
Browse our FAQs below or contact us if you need more help.
General Questions
What is Ayura Spa?
Ayura is a wellness sanctuary offering professional massage therapy, facial treatments, and premium self-care products designed to promote relaxation, skin health, and overall well-being.
Why choose Ayura for spa services?
Ayura focuses on personalised treatments, a calming environment, and expert therapists to deliver a complete relaxation and wellness experience.
Spa Services & Treatments
What spa services does Ayura offer?
We offer Full Body Massage, Head Massage, and Facial Therapy, designed to relieve stress, improve circulation, and enhance skin health.
Which massage is best for stress relief?
Our Full Body Massage is ideal for relieving deep tension and stress, while the Head Massage is perfect for calming the mind and reducing fatigue.
How often should I get a facial?
For best results, we recommend a facial every 3–4 weeks to maintain healthy, glowing skin.
Bookings & Appointments
How do I book a spa appointment at Ayura?
You can book your appointment by contacting us directly via phone, message, or through our website booking system.
Do I need to book in advance?
Yes, we recommend advance booking to secure your preferred time, especially during peak hours.
Can I reschedule my spa appointment?
Yes, appointments can be rescheduled with at least 24 hours’ notice, subject to availability.
What happens if I am late for my appointment?
Late arrivals may result in shorter treatment time to ensure schedules remain on track.
Pricing & Payments
How much does a massage or facial cost at Ayura?
We offer competitively priced spa services, including Full Body Massage, Head Massage, and Facial Therapy. Please check our services page for detailed pricing.
What payment methods do you accept?
We accept standard payment options. Please contact us for specific payment details.
Wellness Products
What wellness products does Ayura offer?
Ayura offers a wide range of skincare and haircare products, including face serums, cleansers, hair oils, shampoos, moisturisers, and more.
Are Ayura products suitable for all skin types?
Our products are designed for general use, but we recommend reviewing ingredients or consulting with us if you have sensitive skin.
Orders, Returns & Cancellations
Can I return a skincare or haircare product?
Due to hygiene reasons, we only accept returns for damaged, defective, or incorrect items reported within 48 hours of delivery.
Can I cancel my product order?
Orders can only be cancelled before they are processed or shipped.
How do I report a damaged product?
You can contact our team with your order details and proof (photos/videos), and we will assist with a replacement or refund if applicable.
Safety & Experience
Are spa treatments safe for everyone?
Most treatments are safe, but we recommend informing our therapists about any medical conditions or concerns before your session.
What should I expect during my first spa visit?
You can expect a calm, welcoming environment where our team will guide you through your chosen treatment for a relaxing experience.
How do I report a damaged product?
You can contact our team with your order details and proof (photos/videos), and we will assist with a replacement or refund if applicable.
Still have questions?
Our team is here to help you.