Privacy Policy – Ayura

At Ayura, we are committed to protecting your privacy and ensuring your personal information is handled with transparency, care, and security. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, book our services, or purchase our products. By using our website or services, you agree to the terms outlined below.

Information We Collect

To provide a seamless experience, we may collect the following types of information:

• Personal Information: Name, email address, phone number, and contact details provided during bookings or inquiries
• Booking Details: Appointment preferences, selected services, and visit history
• Payment Information: Billing details processed securely through third-party payment providers (we do not store full payment details)
• Technical Data: IP address, browser type, device information, and website usage behavior
• Communication Data: Messages, feedback, or inquiries shared with us via forms, email, or phone

This information helps us personalize your experience and deliver our services efficiently.

How We Use Your Information

We use your information to ensure smooth operations and enhance your experience with Ayura. This includes managing appointments, processing orders, providing customer support, and improving our website and services. With your consent, we may also send you updates, promotions, or wellness tips. We ensure that your data is only used for relevant and legitimate purposes.

Sharing of Information

We respect your privacy and do not sell or trade your personal data. However, in certain cases, your information may be shared responsibly:

• Service Providers: Trusted third parties such as payment processors and booking systems to facilitate transactions and appointments
• Legal Compliance: When required to comply with applicable laws, regulations, or legal processes
• Business Operations: With partners who assist in website maintenance, analytics, or communication services under strict confidentiality

All third parties are required to handle your data securely and only for specified purposes.

Booking & Cancellation Policy

At Ayura, we aim to provide a smooth and relaxing experience for every client. To ensure availability and fairness to all guests, we have the following booking and cancellation guidelines:

• Advance Bookings: We recommend booking your appointments in advance to secure your preferred time and service. Walk-ins are subject to availability.
• Confirmation: All bookings may require confirmation via phone, message, or email. In some cases, a deposit may be required to secure your slot.
• Arrival Time: Please arrive at least 10–15 minutes before your scheduled appointment to ensure a timely and relaxed experience. Late arrivals may result in reduced treatment time.
• Cancellations: We request at least 24 hours’ notice for any cancellations or rescheduling. This allows us to accommodate other clients.
• Late Cancellations: Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee.
• No-Shows: Failure to attend your appointment without prior notice may result in a full charge or loss of deposit.
• Refunds (Services): Payments for completed services are non-refundable. Deposits may also be non-refundable in case of late cancellations or no-shows.
• Rescheduling: Appointments can be rescheduled subject to availability if requested within the allowed notice period.

Product Orders, Cancellations & Returns

For Ayura’s wellness products, we aim to ensure a clear and fair process for orders and cancellations:

• Order Cancellation: Orders can be cancelled within a limited time after placing them, provided they have not yet been processed or dispatched.
• Processed Orders: Once an order has been processed or shipped, it cannot be cancelled.
• Returns & Exchanges: Due to hygiene and safety reasons, we do not accept returns or exchanges on opened or used products.
• Damaged or Incorrect Items: If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with proof, and we will arrange a replacement where applicable.
• Refunds (Products): Refunds are only applicable for approved cases such as damaged or incorrect items. Approved refunds will be processed within a reasonable timeframe.

These guidelines help us maintain product quality, hygiene standards, and a fair experience for all customers.

Data Security

We take appropriate measures to safeguard your personal information from unauthorized access, misuse, or loss:

• Secure Systems: Use of encrypted systems and secure servers where applicable
• Access Control: Limited access to personal data, only available to authorized personnel
• Regular Monitoring: Continuous review of systems to prevent vulnerabilities
• Safe Transactions: Secure handling of payment-related processes through trusted gateways

While we strive to maintain high security standards, no system is completely immune to risks, and we encourage users to take personal precautions as well.

Cookies

Ayura’s website may use cookies to improve your browsing experience. Cookies help us understand how users interact with our website, allowing us to enhance functionality and content. You can manage or disable cookies through your browser settings, though this may affect certain features of the website.

Your Rights

You have full control over your personal data and how it is used. Your rights include:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct any inaccurate or incomplete information
• Deletion: Request removal of your personal data from our systems
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Limit how your data is processed in certain circumstances

We aim to respond to all such requests promptly and in accordance with applicable data protection laws.

Third-Party Links

Our website may include links to external websites for your convenience. Please note:

• These websites operate independently and have their own privacy policies
• Ayura does not control or take responsibility for their content or data practices
• We recommend reviewing their privacy policies before sharing any personal information

Your interaction with third-party sites is at your own discretion.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page along with the revised date. We encourage you to review this policy periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please feel free to contact us:

Email:   info@ayuraholisticwellness.co.uk
Phone: +44 7404 968983