Terms & Conditions – Ayura

Welcome to Ayura. By accessing our website, booking our services, or purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before using our platform or engaging with any of our offerings.

General Use

Ayura is a wellness brand offering spa services and self-care products designed to support relaxation, beauty, and overall well-being. By using our website or services, you confirm that you are at least 18 years old or using the platform under appropriate supervision.

We reserve the right to update, modify, suspend, or discontinue any part of our website, services, or products at any time without prior notice to improve quality, operations, or compliance.

Appointments & Service Policy

Ayura provides a range of wellness services and self-care products designed to enhance your daily routine and promote holistic well-being. Our services include full body massage, head massage and Facial Therapy.

• All appointments are subject to availability and confirmation
• We recommend booking in advance to secure preferred time slots
• Customers must arrive 10–15 minutes early for scheduled appointments
• Late arrivals may result in reduced treatment time or rescheduling
• Ayura reserves the right to refuse service in cases of misconduct, safety concerns, or policy violations

Products & Usage

Our products are designed for relaxation, personal care, and general wellness purposes only. They are not intended to replace medical advice or treatment. Our products varies from Skincare essentials such as face wash, serums, moisturisers, to face gels.  We also offer Hair care products including oils, shampoos, and hair packs. Also, our daily wellness essentials include soaps, lip balms, kajal, shower gels, and specialty care items.

• Product descriptions are provided to the best of our knowledge and accuracy
• Results may vary based on individual skin type, hair type, and usage habits
• Customers are responsible for reviewing product ingredients before use
• We strongly recommend performing a patch test before full application, especially for sensitive skin
• Ayura is not liable for adverse reactions caused by undisclosed allergies or improper use

Pricing & Payments

All prices for services and products are clearly listed on our website or communicated at the time of booking or purchase. Ayura reserves the right to update pricing at any time without prior notice.

• Payments must be completed at the time of booking or purchase unless otherwise agreed
• We may require advance payment or deposits to confirm appointments or product orders
• Accepted payment methods will be communicated at checkout or booking stage
• In case of pricing errors, Ayura reserves the right to correct the price and offer the option to proceed or cancel the order
• All transactions must be completed in full before services are delivered or products are dispatched

Cancellations & Refunds

We aim to provide a smooth and fair experience for all customers.

• Service cancellations must be made at least 24 hours in advance
• Late cancellations or no-shows may incur cancellation charges or loss of deposit
• Rescheduling is allowed subject to availability and timely notice
• Product returns are only accepted for damaged, defective, or incorrect items as per our Return Policy
• Approved refunds will be processed to the original payment method within a reasonable timeframe, depending on banking and payment provider policies

User Responsibilities

By using Ayura, you agree to act responsibly and provide accurate information at all times.

• You must provide correct personal, booking, and contact details
• You are responsible for informing us of any medical conditions, allergies, or sensitivities prior to receiving any treatment
• You agree to use our services and products in a safe and appropriate manner
• Any misuse of services or products is solely the customer’s responsibility
• Ayura is not liable for issues arising from failure to disclose relevant health or personal information

Intellectual Property

All content on the Ayura website, including branding, logos, text, images, product descriptions, design, and layout,is the intellectual property of Ayura.

• You may not copy, reproduce, modify, or distribute any content without written permission
• Unauthorized use of Ayura’s branding or content may result in legal action
• All rights are reserved by Ayura unless explicitly stated otherwise

Limitation of Liability

Ayura provides services and products on an “as is” basis for wellness and personal care purposes.

• We are not responsible for any indirect, incidental, or consequential damages arising from the use of our services, products, or website
• Results from services or products may vary from person to person
• Customers use our services and products at their own discretion and risk
• Ayura is not liable for any reactions caused by undisclosed allergies, misuse, or failure to follow instructions
• Our total liability, if any, is limited to the amount paid for the specific service or product in question

Changes to Terms

Ayura reserves the right to update or modify these Terms & Conditions at any time.

• Any changes will be posted on this page with an updated revision date
• Continued use of our website, services, or products after changes indicates acceptance of the revised terms
• We encourage users to review this page periodically to stay informed

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Email: info@ayuraholisticwellness.co.uk
Phone: +44 7404 968983