Return & Refund Policy – Ayura Products
At Ayura, we take pride in delivering high-quality wellness and self-care products that meet strict hygiene and safety standards. Due to the personal nature of skincare and beauty items, we maintain a careful and transparent return policy to protect both our customers and product integrity. Our goal is to ensure that every order reaches you in perfect condition while providing fair solutions in the rare case of an issue.
Returns Eligibility
We only accept returns under the following conditions:
- The product is damaged, defective, or incorrect upon delivery
- The issue is reported within 48 hours of receiving the order
- The product is unused, unopened, and in its original packaging
- Proof of purchase and clear evidence (photos/videos) is provided
All return requests are carefully reviewed by our team to ensure they meet the above criteria. Once verified, we aim to resolve the issue as quickly and efficiently as possible while maintaining product safety standards.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns or exchanges in the following cases:
- Opened, used, or tampered products
- Change of mind after purchase
- Products not reported within the specified timeframe
As our products come into direct contact with skin and hair, we strictly follow hygiene protocols. This ensures that every customer receives safe, uncontaminated products and maintains the overall quality of our brand.
Refunds & Replacements
- Once your return request is reviewed and approved, we will offer a replacement or refund depending on availability
- Refunds (if applicable) will be processed within a reasonable timeframe through the original payment method
- In some cases, we may request the item to be returned before processing the refund or replacement
Our team works to resolve all approved cases promptly. Processing times may vary depending on the nature of the request, payment provider policies, and verification procedures.
Order Cancellations
- Orders can only be cancelled if they have not yet been processed or dispatched
- Once shipped, orders cannot be cancelled
We process orders quickly to ensure timely delivery, which is why cancellation requests must be made as soon as possible. Once an order enters the dispatch stage, it is treated as final and cannot be reversed.
How to Request a Return
To initiate a return, please follow these steps:
- Contact Us Promptly: Email or call us within 48 hours of receiving your order
- Provide Order Details: Share your order number, full name, and contact information
- Attach Evidence: Include clear photos or videos showing the issue (damaged, defective, or incorrect item)
- Wait for Approval: Our team will review your request and respond with confirmation and next steps
- Return Instructions: If approved, we will guide you on how and where to send the product (if required)
- Secure Packaging: Ensure the item is safely packed in its original packaging to avoid further damage during return
Please do not send any product back without prior approval, as unauthorized returns may not be accepted.
If you need assistance at any stage, our team is always here to help ensure a smooth and hassle-free experience.
Email:info@ayuraholisticwellness.co.uk
Phone: +44 7404 968983